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Summer Sabbatical: The Summer Break FAQ

We started Keap from a desire to help foster more connection in our lives: to the natural world, our loved ones, and our own spirits. This has to start with nurturing connection and care in our own lives.

We have always believed in the regenerative benefit of meaningful time away from work. This year, we’re happy to reestablish a company norm and take the time for team-wide rest and recuperation with a two-week full company break June 5-20th. Our goal is for you to not really notice that we went on break, while giving ourselves a good rest! We will ensure minimal disruption to our usual candle-making and level of care, and we’ve covered some common questions in a quick FAQ below.

With warmth and gratitude,

— Stephen, Harry, and the whole Keap team

 

 


When will you be closed?


We’ll be closed from Saturday June 5th until we return on Monday, June 21st. For our shipping status leading up to our break, see our shipping status page.



Will any shipping or customer support happen while you are closed? 


We will not be shipping, making candles, or answering emails during our break.

In the past, we have often found ourselves working during our vacations. It’s a particularly easy trap to fall into for small-business employees in today’s technological age. This past year has thrown into sharp relief the need to prioritize staying well. As a company, we strongly believe that taking true time away from work helps us stay healthy and reconnect with ourselves and our loved ones. I know we will come back from our summer break refreshed and inspired. As the (new) adage goes: Nobody wants burned-out candlemakers!

We will of course respond to your message once we return, and we will make sure you are well looked after.



Will my June subscription candle shipment be affected?


We plan to take our break as efficiently as possible such that your shipment has the least possible interruption.

  • June 5th-12th shipments: we will move your shipment for June to process on June 2nd and plan to ship these before our break.
  • June 13th-20th shipments: we will move your shipment for June to process on June 21st and plan to ship these as soon as possible after we return.

You will receive a reminder email as usual 3 days before your June order, and you can contact us with any questions.



Will June one-time candle shipments be affected?


If you place a regular order during our break please expect shipping delays in any orders placed between June 5-20th.

We’ll be back before you know it! Since we’re talking about all things shipping here, I’ll also add that in the summer months — and particularly in the back of hot delivery vehicles, where it can approach 150º+ — we have seen cases where candles have arrived melted! If for any reason your candles arrive in a poor condition, please let us know. We always want you to be happy with your candles!


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