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💬 Chat with us using the chat bubble at the bottom left.
📞 Text or Call us at (518) 278-7144 — we cannot always answer immediately, but we'll get back to you asap.
Or, see our FAQs below.
We'll endeavour to get back to you within 1 business day.
Frequently asked candle questions
Candle Burning Tips
Tips to Become a Candle-Burning Pro
Check out our blog post here where we share more in-depth advice on how to get the most out of your candle. Below are some quick tips to note!
The first burn is the most important
The first burn is the most important. The first time you burn any candle, burn it for 2-3 hours. This will not only maximize the fragrance throw, but also help avoid “tunneling”—where the candle burns down the middle, leaving wax around the edges.
Trimming the candle's wick keeps it burning cleanly
Trimming the wick to 3/8” before burning helps ensure a smaller, safer flame and less soot. Nail clippers do the trick. The width of your littlest finger is a good guide to the correct length.
Reusing the glass tumbler is simple
Once you’ve burned your candle, you can easily give the candleholder a second life by cleaning it out and removing the no-residue labels. For tips on cleaning, visit KeapBK.com/Reuse.
The Keap Subscription
What is a candle subscription?
The Keap subscription is a journey through scent with regular candle deliveries. We deliver a candle each month for $44.50, with free shipping. You can choose to receive seasonally curated scents or the same scent each time. Subscribers get early access to new fragrances, limited edition art prints and labels, and other benefits.
How do I join a subscription?
Just sign up here, add to cart and checkout!
Do subscribers get discounts on all candles?
Yes! You can always buy more subscription candles at your subscriber price. You can also use the code KeaperDiscount for 10% off all the other candles on our site—this code will only work if you're an active subscribers.
Can I save by buying more candles?
Yes! We offer automatic multi-pack discounts: if you subscribe to
> two candles per delivery, you save an additional $10
> four candles per delivery you save an additional $30.
If you need any help setting this up in your account email us at TheLab@KeapBK.com
Do I have to get monthly deliveries?
We offer a bi-monthly delivery schedule (just select "2 Months" when placing your order), and even a tri-monthly if you really only want a candle so often. It's up to you. We also allow you to skip upcoming deliveries, and send an email prior to each month to remind you your shipment is coming up.
When do subscription candles ship?
Your first candle will ship immediately, and subsequent candles will ship on the same day of following months. For example, if you purchase on October 31st, your next order will be on November 30th. The following order after this will be December 30th, January 30th, etc.
What fragrances do I get on the subscription?
You can choose a favorite scent or let us curate scents seasonally. If you’d like us to note any preferences you can let us know here.
Do I get anything else with the subscription?
Yes, you get monthly limited edition artwork and a sample of next month's scent along with each subscription shipment.
Can I pause any time?
You can un-join at any time. The subscription discount requires at least two shipments. If you pause after just one shipment, no problem. In that case, we’ll simply charge you back the subscription discount of $10 to reflect a one-off purchase.
Can I update/modify my subscription?
Yes! We want you to have complete flexibility on how your subscription works for you. You can do this all directly from your account via the Subscriptions area. If you have any trouble feel free to drop us a note at TheLab@KeapBK.com.
Can I change the delivery address?
Candle Questions & Care
How do I re-use the candleholder when the candle is finished?
How can I burn candles safely?
We take safety seriously. So here are our no-joke safety rules:
1) Never leave a burning candle unattended.
2) Burn out of reach of children & pets.
3) Don’t burn candles close together: always leave 6”/15cm between burning candles.
4) Do not burn candles on or near anything that can catch fire.
5) When there’s only ½” of wax left,it’s time to clean out that glass and move on to a new candle. It’s not easy, we know.
How strong are the scents?
We’ve worked to balance the fragrance load in our candles to be “just right”. To maximize scent “throw”, burn your candle for 3 hours each time—you’ll fill the room with fragrance and prevent “tunneling”, where the candle burns down instead of out. If you’d like to try out our scents first, discover them with Scent-to-Home.
Why do we use palm wax instead of traditional candle waxes?
We put an article together to cover palm wax vs other waxes, and our journey to get here. So check it out here
Is the palm wax in your candles really sustainable?
Yes, and thanks for taking the time to care about this critical question. We understand the justified concerns about oil palm’s cultivation. We are working with an organic, fair trade, and Non-GMO certified palm oil producer (Natural Habitats) based in Ecuador. They support the growth and production of organic oil palm farms, implementing farming methods that regenerate and sustain healthy, diverse ecosystems. To learn more about out wax and the work of Natural Habitats, see our launch announcement here.
What are your fragrances made from?
Starting Keap, we thought we'd only use natural fragrance notes, but the more we learned, through working with our master perfumer, we discovered there was more than meets the eye to the two families of notes available to a perfumer. See our journey at KeapBK.com/Fragrance
Due to the careful formualtion of our fragrance, we've rarely ever had complaints about scents causing the sort of reactions some people have with cheaper fragrances. If you'd like to test out our scents for any reaction we have our mini-sample set, and we'll be on hand to help if you find they're not for you.
Are Keap candles cruelty free?
Yes 100%. We have never, nor will we ever do animal testing with our products. Similarly, our raw material suppliers conduct no new animal testing on our existing ingredients.
It's important to note that it is fairly typical that no new animal testing is needed today, since fragrances are considered the sum of their parts i.e. if all ingredients were tested already, no new testing is needed. Almost all raw ingredients used in perfumery today were tested many decades ago to ensure safety when they were first used or discovered. Looking to the future, we are excited to see new scientific methods coming to the market for testing, such as "fake" human skin tests, that will provide more effective and cruelty free testing for all industries.
Do your fragrances contain phthalates?
Simply put: no! Our perfumer does not use Diethyl Phthalate in any of your scents.
Interestingly, the perfume industry stands strongly behind the use of this molecule in general—the industry body IFRA published this statment in 2008: download pdf. While we appreciate the nuances of molecular chemisty, and understand that not all phthalates act in the same way with our biochemistry, we choose not to use them to allay any concerns. :)
Are your fragrances safe for pregnancy?
Our candles are generally safe for daily use. We are committed to producing, sustainable candles that smell great and burn clean.
Our candles are paraben, sulphate, and phthalate free, and the wax in our candles is an organic palm wax blend made from only two pure palm ingrdients. (We've written about how and why we chose palm wax on our blog, if you'd like to see how it measures up to other candle waxes!)
A common concern that customers have had regarding pregnancies is a sensitivity to certain scents. Each person experiences this differently, so I would recommend the Scent-to-Home program as a way to sample our fragrances and potentially catch any sensitivities before committing to a full candle.
Do the candles have a 'use-by' date?
Our candles are typically made just days or weeks before you receive them. We recommend using our candles within 2 years of purchase based on the wax and fragrance materials we use.
Of course, we hope that your candles is well gone before then!
The color of my candles varies slightly from one to another. Why is that?
Using a regenerative, organic wax (and no artificial coloring) has two implications:
—Our wax is free of certain colorants and preservatives that ensure a consistent wax color, so depending on temperature, exposure to light and other factors, the wax can appear whiter or creamier—if anything, this is emblematic of the fact it's natural!
—Our fragrances are naturally colored and each gives a tint to the candle, which we don't interfere with. Most of the candles nonetheless remain in a creamy hue, but Hot Springs is quite green: this is due to its inclusion of Lavandin Absolute, an essential oil that is deep, thick green—even a small amount has a strong impact on the color of the fragrance, and of the candle itself.
Are your candles vegan?
Unfortunately not at the moment since we use a small amount of beeswax to affix our wicks to our glasses. We are looking for an alternative as we'd love to make our candles available to our vegan friends.
What is your wick made out of?
We currently use two different types of wicks for our candles.
We decide to use two different types when we are performing our burn testing on the candles. This gives us further insight into how the candle is performing overall and ensures we produce the best batch possible.
Each wick is made from a blend of cotton and paper, one is an unbleached cotton and the other a bleached cotton.
How can I prevent the candle smoking?
We use clean-burning, organic palm wax and wicks, making for a clean and full burn with no additives beyond our fragrances. If you notice any smoke, trim the wick to 1/4” for a better burn.
How big are the candles?
Our regular candles contain 7.4 oz. (210g) of wax and fragrances. If that doesn't speak to you, keep in mind that the glasses are good-sized 10 oz. whiskey tumblers.
How long do the candles burn?
We use an organic palm wax wax (burns slower than paraffin or soy wax), so the candles have a burn time of 45 hours. Trimming the wick regularly to ¼” will help your candle burn at a slower rate.
What is a public benefit corporation?
Public benefit corporations are a specific type of corporation that allow for public benefit to be a charter purpose in addition to the traditional corporate goal of maximizing profit for shareholders.
Orders, Shipping & Returns
When will I get my candles?
For our current shipping status see our Shipping blog post. We typically prepare and package orders within 1-2 business day, and then shipping takes 1-3 business days depending on location. You will receive an email confirmation with a tracking number once your candles have been shipped. The tracking number will also be available in your Keap account.
If you are in New York assume 1-2 business days to process your order, and then 1-2 business days to ship = 2-4 business days total. If you are in California, assume 1-2 business days to process your order, and then 2-4 business days to ship = 3-6 business days total.
Can I expedite my order?
Yes you can. You can select expedited shipping options at checkout, or contact us at TheLab@KeapBK.com if you’ve already placed an order.
How can I get free shipping?
We offer free shipping on all orders over $75, so why not get a couple of candles? We also offer free shipping on all subscription orders, so join us for a journey through scent (with shipping all ours!). Subscribe now.
What if I need to change my order?
If you want to change your order after confirmation, send us an email at TheLab@KeapBK.com and we will see what we can do. We can sometimes change orders a couple hours after they are placed, but we cannot guarantee the ability to make changes once an order is confirmed.
Do you ship to Canada or International countries?
For now, we only ship within the US. But not because we don't want to share our scents with folks across the oceans! We're still brainstorming ways to most reliably and affordably ship our candles internationally. In the meantime, send us an email (TheLab@KeapBK.com) if you want Keap to launch in your country—this will inform where we launch next!
What if I don't like the scent?
We know buying scents online can be tricky. That’s we developed Scent-to-Home: a way to try the scents at home in single-serve tealight candles, before committing to a full purchase or subscription. The Scent-to-Home discovery starts at $12, including free shipping—and comes with a credit towards a new subscription.
What if my candle is damaged in the mail?
We designed our shipping boxes to be incredibly sturdy, but if your candle is damaged in shipment it's not a problem. Email us at TheLab@KeapBK.com with a photo, your order number, and we’ll take care of you.
What's your general return policy?
If there’s something wrong with your candle when it arrives, just drop us a note at TheLab@KeapBK.com within 15 days of order and we’ll help you process a return and get another candle out to you.
We designed our shipping boxes to be incredibly sturdy, but if your candle is damaged in shipment it's not a problem. Email us at TheLab@KeapBK.com with a photo, your order number, and we’ll take care of you.
When can I expect a refund if I request one?
Please allow 1-2 weeks for your refund, if approved. We’ll send an email once the item(s) has been received and your refund has been processed.
What is Scent-to-Home?
It's a fun way to discover our scents. A set of baby candle, notes about the scents and a set of matches. We also email you $12 of credit to take off a new subscription. Each customer is eligible for one $12 credit each.
How long do the candles burn?
Each mini candle burns for an hour or two, perfect for an evening's escape.
Where is my Scent-to-Home discount code?
Your personal discount code will be emailed to the email address you use when checking out. The subject of the email is "You’ve ordered your samples. Here’s what comes next!".
If I buy both sets of samples do I get 2 credits?
Unfortunately not, but we like your enthusiasm :) Each customer is eligible for one $12 credit each.
Does the Scent-to-Home credit expire?
Can I gift a subscription?
Yes, absolutely. We offer three pre-paid gift subscriptions of 3,6 or 12 candles. They all last one year.
How does a Gift subscription distinguish the purchaser from the gift recipient?
During checkout, the purchaser should input their details for the billing address and then include the gift recipient information for the shipping address.
How does a gift subscription work?
Your giftee will receive their candles split over the course of a year e.g. with the 6 candle gift, they will receive one candle every other month until they receive 6 candles. You’ll get confirmation that we’re sending them another candle each time we ship.
When will the gift subscription candles arrive?
We ship out the first candle immediately. Our standard shipping takes 3-5 business days, so assume about a week. You can choose expedited shipping during checkout if desired. Future shipments ship on the 15th of each month when they're due a delivery.
How does a Keap gift card work?
Our gift cards are virtual and are sent to the email given at checkout. You can then forward or print the giftcard for the giftee. They can spend it however they like, and gift cards can be spent in multiple transactions and on any Keap products.
Does Keap have an ambassador program?
If you're a huge fan of Keap and also have a thriving community of your own, we do have a small invite-only ambassador program. Apply Here.
Partnerships + Wholesale
Does Keap do custom/private label candles?
We do not offer a full custom label service. However if you or your brand are looking to burn our candles, please complete this form. We will respond within 1-3 business days.
Can I get special pricing for a large order e.g. corporate gifts, weddings?
We offer special terms for larger orders such as corporate gifts, wedding favors etc. Please contact us at TheLab@KeapBK.com and we'd be happy to share more details—we're delighted you're considering us.
Can I stock Keap at my store/salon/spa?
We offer a Wholesale service for physical retail stores based in the U.S. For wholesale or partnership inquiries: Please complete this form. We wll respond within 1-3 business days. We're delighted you're considering us.
Terms of Service + Privacy
What are your terms of service? (the short version)
We abide by the standard terms of service you'll find around the web. No big surprises there.
What are your terms of service? (are you ready for the long version?)
TERMS OF SERVICE ----- OVERVIEW This website is operated by KEAP. Throughout the site, the terms “we”, “us” and “our” refer to KEAP. KEAP offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall KEAP, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless KEAP and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 79 Hurley Ave, Ste 108, Kingston, NY, 12401.
SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at TheLab@KeapBK.com. --------------------------------------
We make candles, so we're not aiming to do anything odd or unexpected with your personal data. Expect us to use it to ship you things, send you newsletters and, if you're lucky, target promotions at you
PRIVACY STATEMENT ----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at TheLab@KeapBK.com or mailing us at: KEAP 79 Hurley Ave, Ste 108, Kingston, NY, 12401
SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.