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Current Candle Shipping Status

📆Updated Monday March 04, 2024

Winter Shipping Status:

We’re currently shipping orders out with no delays!

This means you can expect your order to ship within 1-2 days after it has been processed. 

If you have any questions or concerns about your order, or need it prioritized for any reason, please get in touch with us at TheLab@KeapBK.com and we will get it sorted for you right away. 

With love,
The Keap Team

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Typically we ship most orders within 1-2 business days based on our current pouring and shipping schedules.

Once shipped, orders tend to take 1-5 business days to traverse the U.S., with locations closer to New York tending to arrive the next day and areas further away 3-5 business days.

Did my order ship yet? 📦🤔


You will know if we shipped your package as you will receive a tracking email from us with the subject “Shipment confirmation—Candle tracking info.” This contains your tracking number.

If you didn’t receive this email:

  1. Check your spam folder.
  2. Send us an email at TheLab@KeapBK.com using the email you used to place the order and we'll get back to you asap with an update.

 

My order shipped, but didn’t arrive. What now? 🚚📦


If you are concerned about a delivery, please send us a note at TheLab@KeapBK.com to highlight the issue. You can rest assured that we’ll take care of you.

Here are some common shipping updates and our experience about what they mean:

  1. Stuck in Transit: Some packages can take longer than usual randomly. Generally, they will be delivered, but if a package is still showing as “In Transit” for >1 week, we’ll take the issue up with USPS. We recommend signing up for tracking notifications on your shipment-tracking pages to be kept updated.
  2. Delivered, Not Received: Some packages are scanned as delivered before they actually are. In many occurrences, the package is either delivered a day or two later OR was taken in by a neighbor, so keep an eye out and ask around. If you are still package-less after 2-3 days, we will investigate with USPS on your behalf and let you know the next steps.
  3. Returned to Sender: This generally means the address was incorrect or the recipient never claimed the package (if held at a post office). When an item is on its way back to us, we will check in with you once your package was returned, and we’ll send it out again (with corrected information if necessary). Feel free to contact us ahead of time.

 

What if I have another issue with a shipment or candle? 🙈🕯


We know that other things happen to our candles outside of our control. If you experience any issues please let us know at TheLab@KeapBK.com and we will make sure to put things right. We appreciate your patience and understanding in the meantime.

If you enjoyed this article, you might enjoy our not-quite-weekly free newsletter where we share our lessons on our journey toward our regenerative vision, product launches, and behind-the-scenes happenings.

We left social media in 2021 because we found its current mechanics didn’t align with our purpose to facilitate connection to the natural world, our loved ones, and our own spirits. Since then, our newsletter has become a vibrant place for healthy conversation around topics ranging from alternative business ownership models to happy hour cocktail recipes.

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What our readers say about it:

“It’s very thoughtful and not sales-y like all other marketing newsletters.”

“I like reading how a business is trying to be as progressive as possible in a capitalist system.”

“I normally delete emails from businesses but with the Keap newsletter I was actually interested in reading through! Made me feel that you guys really care about us and the work you do."


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