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Our Summer Break FAQ

We started Keap from a desire to help foster more connection in our lives: to the natural world, our loved ones, and our own spirits. This has to start with nurturing connection and care in our own lives.

With this desire in mind, we have always believed in the regenerative benefit of meaningful time away from work. This year, we’re happy to continue our company norm and take the time for team-wide rest and recuperation with a two-week company break from June 8th-23rd. Our goal is that you don’t really notice we went on break, while giving ourselves a good rest in the process! 

We will ensure minimal disruption to our standard of candle-making and level of care, and we’ve covered some common questions in a quick FAQ below.

With warmth and gratitude,

- Harry and the whole Keap team

Photo by fellow Keapee, Claudia 🤗

When will you be closed?

We’ll be closed starting Saturday, June 8th, until we return on Monday, June 24th. For our shipping status leading up to our break, see our shipping status page.

Will any shipping or customer support happen while you are closed? 

We will not be shipping, making candles, or answering emails during our break.

In the past, we have often found ourselves working during our vacations. It’s a particularly easy trap to fall into for small-business employees in today’s technological age. The past few years have thrown into sharp relief the need to prioritize staying well. As a company, we strongly believe that taking true time away from work helps us stay healthy and reconnect with ourselves and our loved ones. I know we will come back from our summer break refreshed and inspired. As the (new) adage goes: Nobody wants burned-out candlemakers!

We will of course respond to your message once we return, and we will make sure you are well looked after. 😀

Will my June subscription candle shipment be affected?

We plan to take our break as efficiently as possible such that your shipment has the least possible interruption.

  • June 8th-16th shipments: We will move your shipment for June to be processed on June 4th-5th and plan to ship these before our break.
  • June 17th-23rd shipments: We will move your shipment for June to be processed on June 24-25th and plan to ship these as soon as possible after we return.

As usual, you will receive a reminder email 3 days before your June order, and you can contact us with any questions.

Will June one-time candle shipments be affected?

If you place a regular order during our break please expect shipping delays in any orders placed between June 8th-23rd. We will ship your order when we return the week of June 24th. 

We’ll be back before you know it! 

— The Keap Team

If you enjoyed this article, you might enjoy our not-quite-weekly free newsletter where we share our lessons on our journey toward our regenerative vision, product launches, and behind-the-scenes happenings.

We left social media in 2021 because we found its current mechanics didn’t align with our purpose to facilitate connection to the natural world, our loved ones, and our own spirits. Since then, our newsletter has become a vibrant place for healthy conversation around topics ranging from alternative business ownership models to happy hour cocktail recipes.


What our readers say about it:

“It’s very thoughtful and not sales-y like all other marketing newsletters.”

“I like reading how a business is trying to be as progressive as possible in a capitalist system.”

“I normally delete emails from businesses but with the Keap newsletter I was actually interested in reading through! Made me feel that you guys really care about us and the work you do."

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